Returns and Refunds Policy

Last Updated: 2-7-2026

Thank you for shopping with NHOU Canada (“NHOU,” “we,” “us,” or “our”). This Returns and Refunds Policy outlines the conditions under which products may be returned and refunds may be issued.

1. Product Returns

Due to the nature of automotive chemicals and protective coatings, returns are subject to the following conditions:

• Unopened and unused products may be eligible for return within 30 days of purchase.

• Products must be returned in their original packaging and in resalable condition.

• Opened, used, or partially used products are not eligible for return.

Return authorization must be approved prior to shipping any item back to NHOU.

2. Non-Returnable Items

The following items are not eligible for return or refund:

• Opened or used chemical products

• Products damaged due to improper storage or misuse

• Services that have already been performed

• Clearance or final sale items (where applicable)

3. Return Process

To request a return, please contact NHOU Canada with your order number and reason for return:

Email: [Insert Email Address]
Phone: [Insert Phone Number]

If approved, you will receive return instructions. Unauthorized returns may not be accepted.

4. Refunds

Once a returned product is received and inspected, NHOU will notify you of the approval or rejection of your refund.

• Approved refunds will be issued to the original method of payment.

• Refunds typically process within 5–10 business days, depending on your financial institution.

• Original shipping costs are non-refundable unless the return is due to an error by NHOU.

5. Shipping Costs

• Customers are responsible for return shipping costs unless the return is due to a shipping error or defective product.

• NHOU is not responsible for lost or damaged return shipments. We recommend using a trackable shipping method.

6. Damaged or Incorrect Orders

If you receive a product that is damaged, defective, or incorrect, please notify NHOU within 7 days of delivery. Include photos and order details so we can resolve the issue promptly.

7. Services and Professional Applications

Services performed by NHOU or authorized applicators are non-refundable once completed. If you have concerns regarding workmanship or service quality, please contact us directly so we can review the situation.

8. Exchanges

Exchanges may be available for unopened products, subject to availability. Exchange requests must follow the same approval and return process outlined above.

9. Policy Changes

NHOU reserves the right to modify this Returns and Refunds Policy at any time. Changes will be effective immediately upon posting to this page.

10. Contact Information

For questions regarding returns or refunds, please contact:

NHOU Canada
[email protected]
(855) OIL-RUST